Are you looking for a work-at-home job, but a little worried about the company’s stability?

Have you tried checking on Glassdoor and Reddit for reviews but didn’t see very many?

Would you feel more comfortable knowing the company has been around 10 years or longer?

Keep reading then.  This article will give you a list of work-at-home customer service jobs in a variety of fields that have had the stability to stay in business for at least 10 years. 

Why Work-At-Home Jobs and Why a Longevity of 10+ Years?

Let’s face it!  Working at home is great!  Since 2008, I should know.  While I was building my virtual assistant practice, GBS Virtual Office Solutions, I used a variety of work-at-home companies on the side while I signed up the much coveted, good-paying private clients.  That was my financial safety net.  So, whether you just want something to supplement your current income, your retirement income or your newly formed business—work from home jobs can be a financial lifesaver.

However, like anything you have to know how to navigate and look for those which are NOT scams, rip-offs or “fly-by-nights” which could leave without even paying you.  Believe me, I have heard, seen, and experienced quite a bit in this arena.  So, take my advice and do your homework.

Generally the longer the company has been around, the more stable they are.  Even if their reputation is not the best, at least you should be able to find a few reviews on them from someone, somewhere!  However, my findings have been if a company has been around 10+ years, then they have a good reputation.  They would not be able to stay in business otherwise. 

However, over the years, some companies have changed their names as they have grown or as they have merged with other companies to offer more services and technology platforms.  Generally, in the work-at-home world, a name change is not uncommon and not something to be overly concerned about.

Don’t Pass Up a Customer Service Job Because It Is a Phone Job

A phone job can be sales, customer service, technical assistance or a combination of the three.   So, give it some thought.  You certainly don’t have to stay there as you reinvent yourself.

The pay averages, but most of these work-from-home jobs range from $8 to $15 an hour depending upon what you will be doing.  Also, there are incentives and commissions paid out many times as well.

These 10+ customer support phone jobs are:

1-800-flowers.com – This site is also known as “Blooms”.  You will be taking flower orders remotely over the phone during peak seasons such as Valentine’s Day and Mother’s Day.  Click on the Internal & Seasonal tab in the middle of the page.

Accolade Support – You would be working for a variety of industries taking customer complaints, selling, and also offering technical assistance. 

ACD Direct – This company hires remote phone agents to take donations/pledges for both public radio and public television.  These funds help keep them on the air.  Public radio and television stations frequently have fundraisers with gifts for viewers to buy. 

Admission Consultants – These agents will be assisting remotely in the admissions offices of various colleges.  Basically, you will be answering the overflow questions.  This is a top-level phone job requiring a college degree. 

Alorica – See My Review – Formerly known as West At Home, this was one of the original call centers.  You will be answering calls ranging from customer service to sales.  HSN is one of their biggest clients.

American Airlines – You can go to their website and see what they have available.  You will also have to be able to type in words such as “work from home”, “remote” or something similar without the quotes.  You would be taking airline reservations and selling travel upgrades.

Arise – This is also another “oldie” but it works a little differently.  You will have to incorporate (they will tell you how) and become an IBO (Independent Business Operation).  Once incorporated, you can also hire others to work under you.  The company used to be known as Willow.

Citrix – When you go to this site, you will need to click on Careers Home and then type in the word “remote” without quotes.  Citrix is known for its software solutions to help business connect to third party systems and cloud connections.

Concentrix – Formerly known as Convergys, you would actually be a work-at-home employee instead of an independent contractor.  They offer health and dental benefits as well as other paid benefits.  This would be working primarily in the technology field, but they are venturing into other industries as well.

eCallogy – This call center is only in Utah, but if you live there you may work at home serving government and non-profits.  Inbound and outbound calls are available.

Fonemed – This site is for registered nurses only.  You would be answering questions for insurance companies.  They hire for their off-line call center as well as remotely.

JetBlue Airlines – This site allows you to work from home as an employee with benefits.  They also advertise occasionally on Indeed.  You would be either a customer service rep or a travel rep. 

LiveOps – See My Review – This company continues to grow.  You could be a sales agent, insurance agent or work in any number of industries ranging from food deliver to roadside assistance to direct response. 

National Telecommuting Institute, Inc. – You must have a disability to work at home for this company.  Basically they will train you and then subcontract your services.

Onpoint@home – This is a grassroots communications firm located in Washington, DC.  Most of the calls will be outbound and you do not have to stick to the script 100% as you engage calls in news topics that will affect most everyone in the US.

Service 800 – For this work-at-home company, you would be calling customers who have recently had some type of customer service experience.  Basically, it would be similar to an interview in that you would be asking them questions that would give an indication of how well their experience went.

Skyes – Formerly known as AlpineAccess, this is one of the oldest call centers.  Calls tend to be all hours of the night and you will choose a shift.

Transcon – Formerly known as Cloud 10, this company will have you working hourly on a set schedule handling customer service calls, technical calls, and sales calls.  The clients will vary.

TTec – Once known as Teletech, this work from home company has been hiring part-time and full-time remote employees for over 10 years.  TTec now uses a combination of phone, social media, and chat to both assist the customers and engage them.  Sales, customer service or a combination of both is basically what you will be doing.

Ver-A-Fast Corporation – This company hires independent contractors to work from home generally in the off-line subscription industry.  Many times customers will allow their subscriptions to magazines or other publications expire or they cancel them.  Your job would be to try to convince them to sign up again.   

VoiceLog – This call center does third party verifications for companies.  You can go to the link provided and click on the APPLY TODAY button where you see the opportunity that you want.  There are two positions: live operator and third party verification service agent.  There are other jobs available besides the call center jobs.

Working Solutions – This company was one of the original work-at-home companies with an excellent rating on Glassdoor.  You will be working for some of the top names in technology and insurance on a contractual basis.  Many of the contracts can run for years with the calls being sales, technical assistance, and customer service.

XAct Telesolutions – This company only hires in certain states, but does offer benefits.  Email and chat are also incorporated into the job description for the phone agent.  If hired, you would be an employee with benefits.

In Conclusion

No matter what your reason is for wanting or needing a work-at-home job, they are there.  Whether you are trying to reinvent your finances with an added financial cushion, reinvent your spare time with something to do besides pack on the pounds and watch television, reinvent your freelance career or reinvent your [multiple] income streams—give one a try.

Good luck