Work at Functional Nutritional Alliance and Make Food Development a Worthy Cause

Do you have experience working as a remote customer service agent?

Do you consider yourself technically savvy and able to troubleshoot problems?

Do you only want to work three days a week?

Well, then my 50+ friend, Functional Nutritional Alliance might be just the right work-at-home (WAH) fit for you. 

What Exactly is Functional Nutritional Alliance?

Functional Nutritional Alliance  is a company that specializes in nutritional health as a lifestyle and to some degree as preventive or holistic medicine.  They also promote detoxing and cleansing as part of a  healthy lifestyle.  The company seems to be expanding in many directions, but for this post we will discuss the remote technical assistant job.

The website features the work of Andrea Nakayama, a well-known nutritionist who has been featured in Martha Stewart’s Whole Living Magazine and Oprah’s O Magazine.  Other nutritionists also have a presence on the website.

Even though the position is remote with workers spread throughout the United States, the headquarters is in Portland, Oregon.  Workers stay in touch with their co-workers and team leaders by using email, Slack, Zoom, and phone calls.

What is the Remote Technical Service Position Like at Functional Nutritional Alliance?

The Functional Nutritional Alliance technical customer service position will be troubleshooting and handling assigned technical tickets.  You will also be responsible for handling user issues, inquiry trends, and customer needs by working with the rest of the support team to change or fix what needs to be done within the technical arena.

As you can imagine, communication skills are an absolute must in a position like this.  This includes both internal and external communication.  Empathy and compassion are also important characteristics to have, because not everyone will be as computer savvy as you and your team members.  You must also be well organized to handle the ongoing flow of technical tickets.

What Skills/Special Training Do You Need to Work at Functional Nutritional Alliance?

You will need the:

• technical proficiency in InfusionSoft, Digital Access Pass, vBulletin, and others.
• customer service experience.
• ability to set priorities and deadlines.
• ability to work well under pressure.
• ability to work in a fast pace environment

What Types of Equipment Will You Need to Work at Functional Nutritional Alliance?

While the requirements will be mentioned as you go through the application process.  Some requirements are different than the others.  However, if you ever have worked in a virtual call center, then you do have a good idea of what would be required.

Really, just having the basics is great!  However you will need a Zoom and Slack account if you don’t already have one.

Are You Considered an Independent Contractor or an Employee at Functional Nutritional Alliance?

The customer service position mentioned is a part-time employee position.  I did not see any benefits listed for the position, since it is only part-time.

What Are the Pay and Hours at Functional Nutritional Alliance?

The pay is $13 an hour and delivered via direct deposit every two weeks.  The hours will vary from 15 to 20 per week and are only available Thursday, Friday, and Saturday.  You do have flexibility with how you want to schedule those hours within those three days.  However, the hours are not 24/7 and tend to be “business hours”.

What Are Some of the Reviews of Functional Nutritional Alliance?

Overall, the reviews from both the “Brick and Mortar” employees and the remote employees were favorable.  You can certainly Google them for yourselves or read them here.

What is My Overall Impression of Functional Nutritional Alliance?

It sounds like a great opportunity for those who are more technically savvy.  I know a lot of virtual assistants these days who are well versed in InfusionSoft, so this might even hold potential there.

How Can an Interested Applicant Apply to Functional Nutritional Alliance?  

All potential applicants can go to the jobs part of their website or on Indeed (if still available), where they frequently post jobs.

Good luck to all who apply.

My Coaching Two Cents’ Worth

This is one of those jobs that would be a good fit for really anyone who is on the technical side, but especially a good fit for my 50+ crowd.  Why?  There are fewer hours, and it would allow more time to do other work or pursue other interests.  The pay is a little better than most other work-at-home jobs too.

While I am a huge advocate of creating work that is enjoyable and also purposeful, I also think this would be flexible enough—even on the days you would work—to fit in with your other passions and purposeful work.  It could also become one of your many income streams.  I am driving home the need for multiple income streams!

Because at the end of the day, it is all about reinvention.  Good luck if you apply.